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Choose Done. About the Author Located in Denver, Chad Davis has been writing about technology for more than 10 years. I used this as the basis of these instructions: It is prone to its systematics fla Thursday, April 25, 9: Quick access. This topic has been locked by an administrator and is no longer open for commenting.

This is a common troubleshooting step that we often recommend customers do when they are experiencing issues using an Outlook client and need to recreate their profile. If you delete the messaging system key, you are deleting ALL profiles configured in Outlook, not just the primary account from the profile.

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Anonymous 13 January at I was not able to see all messages that I have r The procedures for deleting email accounts in the various versions of Outlook are very similar, with some minor exceptions.

I couldnt figure out how to switch the primary account, probably because it wouldnt let me, i really did try everything, except for the show profiles and then removed that and added a new one. Navigate via My PC. I have same issue of trying to delete former exchange server to replace with new one and am getting the primary account error message. The numbers don't always correspond to the year in the software's title. Warwick Saturday, September 22, 3: Hi, I got the same error message when trying to remove one email account.

Friday, June 8, 8: If you mess up, you will need to make a new profile, restore the profile key you exported, or use System Restore to go back to a previous restore point.

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How to Reset Outlook / / to First Run State for Clean & Fresh Profile - Tech Journey

Thanks Diane. A bit late to the party: After applying the above manual method if the Outlook Profile is still not removed then you need to remove it using Registry Editor.

Normally we can remove any data file with selecting and clicking the Remove button in the Account Settings dialog box.